Refund Policy
Every plan starts with a 14-day free trial so you can test the platform with your own students before paying. This policy explains what happens after that.
01Free trial
No payment is taken during the 14-day trial. If you decide not to continue, nothing is charged.
02Monthly plans
Monthly plans can be cancelled at any time and remain active until the end of the current month. Partial months are not refunded.
03Annual plans
Annual plans can be cancelled within 30 days of the first payment for a full refund. After 30 days, the plan remains active until the end of the paid year and is not refunded, except where required by law.
04Removing seats
Seats removed during a billing period are credited against your next invoice on a prorated basis rather than refunded.
05Service issues
If a significant outage or defect on our side prevents you from using the platform, contact us and we will review a credit or refund for the affected period.
06How to request a refund
Account admins can request a refund through the Connect with us page with the consultancy name and invoice number. Approved refunds are returned to the original payment method within 10 business days.